Refund policy

At Harrison’s Handmade Furniture, we take great pride in producing high-quality handmade furniture and ensuring every order meets our standards. As our furniture is handmade and made to order, returns, refunds, cancellations and exchanges are subject to the terms set out below.

Returns

As each piece of furniture is handmade and made to order, we do not generally accept returns or change-of-mind returns.

Returns or exchanges will only be considered where an item:

Has a manufacturing defect;
Has a significant defect in the materials used; or
Has suffered significant damage during delivery.

Natural variations in colour, grain, knots, texture and character are an inherent part of genuine timber and handmade furniture. These variations are not considered defects and will not be grounds for a return, exchange or refund.

If you believe your furniture has a defect or has been damaged during delivery, please contact us as soon as possible using the details below, providing clear photographs of the affected area and a full photograph of the product.

Email: harrisonshandmadefurniture@gmail.com

Refunds

Refunds will only be considered where a confirmed manufacturing defect cannot reasonably be repaired or the product cannot be replaced.

Our first course of action will normally be to repair the affected item. Where a repair is not possible or appropriate, we may arrange a replacement. A refund may then be considered where the issue cannot be resolved through repair or replacement.

Where a refund has been agreed, we aim to process it within 1–3 business days. The time taken for the funds to appear in your account may vary depending on your payment provider or bank.

Our 5-Year & 2-Year Manufacturer's Guarantees

Our furniture is covered by manufacturer's guarantees against manufacturing defects, subject to the terms and conditions of the relevant guarantee.

A 5-Year Manufacturer's Guarantee applies to our solid premium wood ranges made from Walnut, Oak, Beech, Ash, Sapele and Iroko.

A 2-Year Manufacturer's Guarantee applies to our Staved Oak, Staved Walnut, Sleek & Slender, Chunky & Sturdy and Canadian ranges.

The guarantees cover manufacturing defects that arise during the applicable guarantee period.

The guarantee does not cover damage, deterioration or defects resulting from misuse, accidental damage, improper care, normal wear and tear, or use in an environment for which the furniture was not designed or manufactured.

For example, furniture intended for indoor use should not be used outdoors or in unsuitable conditions. Similarly, outdoor furniture should be used and maintained in accordance with the care instructions provided.

Reporting a Defect

Any defect should be reported within 14 days of first being noticed.

Please email harrisonshandmadefurniture@gmail.com with:

A description of the issue;
Clear photographs of the affected area; and
A full photograph of the furniture.

Our team will review the information and advise you on the appropriate next steps. We may request additional photographs or information to help us assess the issue.

Where a defect is covered by the applicable manufacturer's guarantee, we will determine the most appropriate solution, which may include repair or replacement.

Cancellations

As our furniture is made to order and production may begin shortly after an order is placed, cancellation requests must be made within 24 hours of placing your order.

After this period, cancellation may not be possible where production or preparation of your furniture has already commenced.

By placing an order with Harrison’s Handmade Furniture, you acknowledge and agree to these cancellation and returns terms.

Amendments to Orders

Any requested amendment to an order after it has been placed may be subject to an administration fee and/or an additional delivery charge.

Whether an amendment can be accommodated will depend on the stage of production and the nature of the requested change.

Exchanges

Because our furniture is handmade and made to order, exchanges are not available for change-of-mind reasons or because of minor natural variations in the timber.

An exchange may be considered where the furniture has:

A confirmed manufacturing defect; or
Sustained significant damage during delivery.

Where an exchange is approved, we will determine the most appropriate solution based on the circumstances. This may involve repair, replacement or, where appropriate, a partial refund.

Natural Timber & Handmade Variations

Every piece of Harrison’s Handmade Furniture is made using natural timber. Differences in colour, grain pattern, knots, markings and texture are natural characteristics of real wood and contribute to the individual appearance of each piece.

As a result, the furniture you receive may differ slightly from photographs, samples or other pieces made from the same timber. These natural variations are not considered manufacturing defects.

Likewise, minor variations resulting from the handmade manufacturing process are to be expected and are part of the character of handmade furniture.

Contact Us

If you have any questions regarding returns, your guarantee or an issue with your furniture, please contact us:

Harrison’s Handmade Furniture
8 Greenaway
Rolleston
Nottingham
NG23 5SQ
United Kingdom